Refund & Cancellation Policy

Rentals and purchases

• If playback fails because of a technical fault on our side and we cannot fix it for you, we refund the payment in full.
• If you were charged twice for the same title, we refund the duplicate charge in full.
• Once you have started watching a title, the rental or purchase is generally not refundable, because the content has been delivered.
• A rental that expired unwatched within its 48 hour window is not automatically refunded, but write to us and we will usually re-issue the rental once as a goodwill gesture.

Pre-purchases

You can cancel a pre-purchase for a full refund any time before the film unlocks. After the release date and time shown on the film page, the normal rental and purchase rules above apply.

Film submission fees

Film submission fees are non-refundable. The fee covers the review, curation and publishing work that begins as soon as a submission is received, and it is not refunded if your film is declined, withdrawn, or if the submission is incomplete or ineligible.

How to request a refund

Email yatinmago@gmail.com with the email address on your account, the film title and the date of payment. We reply within 3 working days. Approved refunds are sent back to the original payment method through Razorpay and typically appear within 5 to 7 working days, depending on your bank.